I should have realized that I was having a problem, but I ignored the symptoms. Those of you who know me, could have seen it coming. Several days ago, my phone decided to ignore my “send” directive and told me that it would not send a text. I tried several more times – no joy. Then, suddenly it started texting again. It happened again yesterday and then today the phone refused to send any texts. Even my attempts of sending “test” texts brought no relief. So frustrating!!
But it wasn’t as frustrating as my recent experience in trying to resolve my medical insurance situation. You see, I purchase my primary insurance through my former employer and, as a secondary insurance, I have Tri-Care as a military dependent. In February, I hit the big “65” and I need to begin Medicare. Medicare will cost money. My plan was – suspend my primary insurance and use that money to pay for my Medicare. What a plan!!
But I could not figure out how to make that happen. Surprisingly, my Medicare card appeared in the mail one day. First step done!
Second step – get my former employer to pick up the cost of Medicare. I decided to call Medicare to find out how to get that done. I can hear some of you chuckle. Yep, that was a mistake. The screen shot of my phone (that cantankerous thing that will only receive texts), shows that I spent just about 2- and one-half hours on hold.
There was music and announcements the first hour and then that stopped. After 90 minutes had passed, the call was ended on their part by asking me to reply to several survey questions. “You betcha, I’ll answer your survey,” and I did. I never spoke to a person.
The next day, I started over and this time called a gentleman in the Office of Personnel Management (the folks who manage my retirement pay including health care benefits). He explained that they would not pay my Medicare cost, but that they would suspend my health care program with them when I was ready.
Second step…Done. I did not like the answer, but I did get an answer.
Then, I noticed that I had been ignoring some “advertisements” from a company who wanted to sell me health insurance. Whoops, I should have read those letters!! I learned that I was going to be charged for Tri-Care. What??? I thought it was part of John’s benefits of 30 years of military service. After reading the last letter (then one that says “Pay by December 31 or die” – I might not have that wording exactly right), I decided that John had to pay for his Tri-Care also. I informed him thusly. Whoops. Now not only was I frustrated, but my very patient spouse was excited – not good.
After reading the multiple letters I had received, I discovered that I had no idea what we needed to do. None of it made any sense.
And so, I called the nice lady at the Tri-Care contract provider. I put her on speaker so that John could hear both sides of our conversation. She apologized for the confusing notices; she said that she had heard many others report the same. She was kind as she assured me that John did not need to pay; his Tri-Care was good to go. But, she continued, I would need to pay for mine.
She looked at my record again and said, “I see that you are turning 65 in February.” Note that this declaration did nothing to improve my mood. I calmed my heart and replied, “Yes.” She went on to let me know that I only needed to pay for one month of Tri-Care coverage – I owed a little more than $12.00. (I would only need to pay for until my Medicare started.) I asked her if I could make payments. 😊
Insurance craziness done (for now). Back to the phone. This afternoon I pulled the trigger – I shut down the phone, waited, and restarted it. And wonder of wonders – it worked. My phone is again sending texts (for now).
So, what have I learned?
- My phone did not care about my problem.
- The various folks I called had only the information I provided to them and that was included in the file before them.
- The insurance folks knew nothing about the calls I had made previously to others or the time I had spent on hold.
- When I reset the phone – it worked, I can send texts.
- When I reset my attitude and started each new encounter in a positive way and with information that the experts needed to help me – it worked, I got answers.
Every morning when we wake up, we need to reset our minds and hearts. Some of us awake with fear or apprehension about the day ahead. Others wake unsure about their status at work, in the family, in the world, with God.
We need a reset every single day.
We need to reestablish the settings that we have worked so hard to develop. John and I do this by starting our day reading scripture together and praying. Our morning prayer time (nothing written or formal; we talk to God like we talk to each other – except, I try to whine less) often include the following two thoughts:
- “Thank You for the opportunities You will give us today.”
- “At the end of the day, we pray that we will be able to see that we have been obedient to Your calling and Your love.”
It is our way of resetting ourselves to start the day.
Frustrated with the way things are going? Having tough conversations with others (or yourself, or God)?
Why not try a reset? Those things that we learned along our path make sense: “Start on the right foot.” “Begin with the end in mind.” “Trust God with everything.”
Just a thought on a Sunday afternoon.
Jill (just one of God’s kids)
p.s. Check out this promise from the Bible: “Because of the Lord’s great love we are not consumed, for His compassions never fail. They are new every morning; great is Your faithfulness.” (Lamentations 3:22-23)