December means it is time to get some of my jewelry items checked at the store to keep the warranty current. And so, I gathered up my courage and headed to the store, paperwork in hand.
The first challenge is that the store is in the center of the mall and it is December. Enough said!
Then, I go into a crowded store for a transaction that does not include a sale. I get it – I am an hinderance. My visit with the clerk will not add to the sales commission check. But, it is December and that month (and, six months later in June) is the appointed warranty check time. The sad thing is that I saw 3 other people holding warranty card folders, waiting to get the obligatory examination. We are the “unclean” to the sales force.
So, Marsha (not her real name) greets me as best as she can. I tell her that I have three items that need to be checked and I hand her my paperwork. Marsha doesn’t remember me but we did this same dance last December. I feel sad.
She takes my paperwork, spreads it out on the desk and immediately tells me that I have the wrong paperwork; she will have to call corporate and get info I don’t have. I apologize.
Back up six months…I brought our entire file of transactions with that store and gave them to Sally (not her real name). Sally told me that everything Marsha had done in December 2018 was wrong. All I needed were two specific pieces of paper with her hand written notes and a paper log of previous warranty checks completed. I begged forgiveness for the trouble I have caused.
Back to my recent visit with Marsha. She tells me that one of the two numbers means nothing and that their company has not used the paper log for more that 5 years. I hang my head and apologize. (Well, that’s what I would like to say happened. Actually I told Marsha all about what Sally had said. Let’s just say that my informative comments were neither helpful nor well received.)
Marsha finally got the right numbers from corporate. She handed me new paperwork and told me that those were the only things I needed to bring when I come back in 6 months.
That was when I decided to dive into troubled waters. I asked Marsha to recheck one ring. I explained that when I put my hand under my pillow at night, it sometimes snags. I was worried that a prong might be misaligned. She did a very thorough check, told me that it was fine (yay!) and then told me that I should not wear my wedding band or anniversary ring to bed at night.
How could I ever explain to Marsha that I already have a cell phone, a watch, a set of keys and my eyeglasses that are in various stages of “lost” in my purse or our home? To add two very, very small items to that list would be more than I (or my dear and patient husband) could handle.
Instead I thanked Marsha, wished her Merry Christmas and decided to again bring all of my paperwork to the next visit. When I am told that whatever I have done is wrong, I’ll try to remember to hang my head, apologize and beg forgiveness.
So, this Christmas, remember that the salesclerk helping you may have just finished helping me. They are already having a bad day – be kind!!
Jill (just one of God’s kids)
Ps. We will still shop at that store for any very special items. They have beautiful things at a fair price. Their sales team is fantastic – they know their stuff and are so helpful. The paperwork system could use some work. 😊